These Terms and Conditions (“Terms”) govern all services provided by EU Pacific Express Delivery (“Company,” “we,” “us,” or “our”) to any customer, shipper, consignee, or other party (“Customer,” “you,” or “your”). By requesting, booking, or using our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
EU Pacific Express Delivery provides logistics, freight forwarding, transportation, warehousing, customs coordination, and related services by air, land (road and rail), and sea. Services may include but are not limited to pickup, consolidation, packaging, storage, documentation handling, customs facilitation, shipment tracking, and delivery.
All services are provided subject to these Terms, which apply unless otherwise agreed in writing.
By tendering goods to EU Pacific Express Delivery, or by authorizing us to arrange transportation or logistics services, the Customer expressly agrees to these Terms. Any conflicting or additional terms proposed by the Customer are rejected unless expressly accepted in writing by the Company.
The Customer is responsible for providing complete, accurate, and lawful information regarding:
Nature of goods
Weight, dimensions, and quantity
Declared value
Destination and consignee details
Required documentation and permits
EU Pacific Express Delivery is not liable for delays, losses, penalties, or damages resulting from incorrect or incomplete information.
The Customer warrants that all shipments comply with applicable local, national, and international laws, including customs, export control, sanctions, and safety regulations.
The Customer is responsible for ensuring goods are properly packed, labeled, and prepared for transportation, unless packaging services are expressly provided by the Company.
The following items are prohibited unless explicitly approved in writing:
Illegal goods
Counterfeit items
Weapons, explosives, or ammunition
Narcotics or controlled substances
Hazardous materials not properly declared
Items prohibited by destination country laws
EU Pacific Express Delivery reserves the right to refuse, hold, inspect, or dispose of prohibited or misdeclared goods without liability.
EU Pacific Express Delivery reserves the right, but not the obligation, to inspect shipments at any time, with or without notice, to ensure compliance with these Terms, safety standards, and legal requirements.
Inspection does not constitute acceptance of liability or guarantee of shipment condition.
Rates are based on shipment details provided by the Customer and are subject to adjustment if actual shipment characteristics differ.
The Customer agrees to pay all applicable charges, including but not limited to:
Fuel surcharges
Customs duties and taxes
Storage fees
Demurrage and detention
Special handling fees
Insurance premiums (if applicable)
Unless otherwise agreed in writing:
Invoices are payable within the stated period
Late payments may incur interest and collection costs
EU Pacific Express Delivery may suspend services for non-payment
Cargo insurance is not automatically included unless explicitly requested and confirmed in writing. Where insurance is arranged, coverage is subject to insurer terms and exclusions.
If insurance is declined or not requested, shipments move at the Customer’s sole risk, subject to the Company’s limited liability as outlined below.
EU Pacific Express Delivery shall exercise reasonable care in the performance of its services but does not guarantee delivery times or outcomes.
To the maximum extent permitted by law, the Company’s liability for loss, damage, or delay is limited to the lesser of:
The actual value of the goods, or
The applicable international convention limit, or
A fixed monetary amount per kilogram or shipment, as applicable
Under no circumstances shall EU Pacific Express Delivery be liable for:
Indirect or consequential damages
Loss of profits or business
Market loss
Delay-related economic loss
EU Pacific Express Delivery shall not be liable for failure or delay caused by events beyond its reasonable control, including but not limited to:
Natural disasters
Acts of war or terrorism
Strikes or labor disputes
Government actions or embargoes
Port congestion or carrier failures
Pandemics or public health emergencies
All transit times provided are estimates only. EU Pacific Express Delivery does not guarantee delivery dates or times unless explicitly agreed in writing.
Delays caused by customs inspections, regulatory actions, weather conditions, or third-party carriers are outside the Company’s control.
EU Pacific Express Delivery may engage third-party carriers, subcontractors, or agents to perform part or all of the services. These parties operate under their own terms and limitations.
The Company acts as an agent where applicable and is not responsible for acts or omissions of third-party service providers beyond applicable legal limits.
Any claim for loss, damage, or delay must be submitted in writing within the applicable statutory or contractual period.
Failure to submit timely notice may result in denial of the claim.
Claims must be supported by appropriate documentation, including proof of value, condition, and loss.
If delivery cannot be completed due to Customer action or inaction, EU Pacific Express Delivery may store goods at the Customer’s expense or arrange disposal, sale, or return without liability.
Proceeds from any sale may be applied to outstanding charges.
EU Pacific Express Delivery has a general and continuing lien on all goods and documents for unpaid charges. The Company may retain, sell, or otherwise dispose of goods to recover amounts owed.
All commercial, pricing, and operational information exchanged between the parties shall be treated as confidential, unless disclosure is required by law or regulatory authority.
EU Pacific Express Delivery processes personal and commercial data solely for the purpose of providing logistics services and in accordance with applicable data protection laws.
By using our services, the Customer consents to such processing.
All trademarks, logos, service marks, and content related to EU Pacific Express Delivery remain the exclusive property of the Company and may not be used without prior written consent.
EU Pacific Express Delivery reserves the right to refuse or terminate services without notice if:
The Customer breaches these Terms
Payment obligations are not met
Shipments pose legal, safety, or reputational risk
Outstanding obligations shall survive termination.
These Terms shall be governed by and construed in accordance with the laws of the applicable operating jurisdiction of EU Pacific Express Delivery. Any disputes shall be subject to the exclusive jurisdiction of competent courts or agreed arbitration forums.
EU Pacific Express Delivery reserves the right to amend these Terms at any time. Updated Terms shall apply to all services provided after the effective date.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
These Terms constitute the entire agreement between the Customer and EU Pacific Express Delivery with respect to the services provided and supersede all prior agreements or understandings.
For questions regarding these Terms, please contact EU Pacific Express Delivery through official company communication channels.
At DB Schenkers Logistics, we are committed to providing efficient, secure, and reliable shipping and delivery solutions to clients across the globe.
Your inquiries and requests are always welcome.
Copyright © 2020 DB SCHENKERS LOGISTICS.